Refund policy

We are happy to accept returns for an exchange or store credit but not refund. 

All returns must be requested within 7 days of the original date of purchase.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and sealed in its original packaging. You’ll also need the original receipt / proof of purchase.

Any shipping or restocking costs are the responsibility of the customer and cannot be refunded unless the product is faulty.

As authorized agents and resellers for many brands with different guarantees, warranty and exchange polices, we may also assist with the return or exchange under that company’s policy/guarantee, but only if approved by that company and Expedition Systems.

Please do not return freight or send back any items until you have discussed it with us first and been approved to do so.

To start a return, you can contact us at accounts@expeditionsystems.com.au. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned or exchanged, like perishable goods, made to order products, custom products or special-order items. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, clearance items or gift cards.

The Procedure to Return for Credit or Exchange

Contact our office on 0415458902 or email accounts@expeditionsystems.com.au within 7 days of the purchase date and provide a copy of your tax invoice/proof of purchase.